Yes, that’s right, we play games. It isn’t all statistics and theories in this field! The first thing I like to do as a systems practitioner is to appeal to people’s human side. After all, it is people we are dealing with and it is usually them I am trying to help.
Many people in the Western world have a bias towards dogmatism. Therefore, I often find it a good idea to expose this, just so people believe it exists. I don’t mean embarrassing people or putting them on the spot, but showing that we are all very much alike and respond in a very similar way to the stimuli around us. It is easy to fall into our dogmatism “trap,” no matter how much we try to avoid it. So how do we break the habit? We play games, of course! Well, I do anyway; especially if I am delivering training courses. I don’t mean training courses particularly about systems thinking either. You can incorporate systems thinking into any kind of training.
For example, I was asked to deliver quality assurance training in an NHS organisation. Brilliant! What better opportunity. Ensuring quality means you have to have an understanding of the situation you are in and why any failures in quality might have happened. If you are steeped in dogmatism you will inevitably fall into the trap of attributing blame and potentially miss the real reason for the failure. So, I like to open up people’s minds and expose them to the concept of multiple perspectives. “What do you mean, multiple perspectives?” I hear you cry. Yes, multiple perspectives; they really do exist. Our own perspective of something is not necessarily a true reflection of the situation we are observing. It is merely our own view of that situation. The person next to us might very feasibly have a completely different perspective of exactly the same thing. To demonstrate the concept of multiple perspectives I use an exercise from The Systems Thinking Playbook by Linda Booth Sweeney and Dennis Meadows.
It’s the one called, Circles in the Air. I have a lot of fun with it and delight in seeing people walking down the corridor days later with a pen in the air, trying to work out whether they are moving it clockwise or anticlockwise!
If you haven’t used this book before, I highly recommend it. There’s even a DVD with it to demonstrate the exercises. It’s quite easy to demonstrate how our brains make lightening quick associations, how we might perceive things differently from someone else and how we are easily guided into misconceptions by our past experiences.
I like to break down these barriers first and show people that we are all human and we all fall into the same traps. It helps to erode the stigma attached to “getting something wrong.” After all, you need humility to apply systems thinking. You have to be willing to challenge yourself. If you want people to come on board, you have to show them they are human and it’s ok to make mistakes. Only then might they be amenable to reviewing their current practice and taking on board new ways of thinking.
Moral of the story – play games, appeal to people’s human side and enjoy it. Applying systems thinking isn’t about being boring and stuffy. For me, it’s about infecting others with your systems thinking bug. And, once they have the bug, I’m pretty sure they won’t want to get rid of it.