Creating the conditions for System change

Change isn’t all about going in and ‘doing something’ to someone and then leaving them to it. To be effective, it is a whole lot more than that. Building the conditions for change is as important as the change itself. But, what do I mean by that? Well, you can ‘diagnose’ a situation and discover what is not working so well. There are many different approaches for doing that, all of which might uncover similar things about the situation. But there’s another piece of work required and that is helping people to build the conditions that will allow changes to be made not just now, as you need them at this point in time, but on an ongoing basis, in a co-evolutionary way. One off change often doesn’t ‘stick’. You might get a financial saving, economies of flow and organisation but unless you have created the right conditions for the thinking that crated the change to flourish on an ongoing basis, your ‘win’ may be short and sharp and it is likely that the situation will, at some point, rebound right back to where it started.

Some of my work lately is around ‘system change’ and for system change is it important to create the conditions for change. In my newly developed training, I take people through the following questions:

  • How might you engage in peer to peer collaborations?
  • How might you instigate and implement change yourself, within the span of your autonomy;
  • How can you strengthen community, develop networks, collaborate and work together with people outside of your own team on an ongoing basis (particularly bringing in the voice of lived experience);
  • How can you contribute to internal system coherence;
  • How can you bring humanity and balance back into the work;
  • How do you make joint decisions, decide upon joint goals and decide what level of performance is reasonable;
  • How do you ensure effective system characteristics;
  • How do you ensure congruence between the system and its vision;
  • How do you build external relationships and gather intelligence about the world around you;
  • How do you ‘pivot’ and change quickly enough;
  • And how do you get that joint vision, meaning, purpose and identity?

These are some starting questions I use to help those who are trying to create the conditions for System change. I use my Systems Thinking Change Wheel to highlight and explore these questions and then bring in a set of Action Cards to help people take the thinking and make it into a reality. I don’t ‘do to’ people, I help them think about the situation themselves, create their own meaning, identity and purposes and then work with them by supporting them to start developing the conditions that are required. It isn’t an easy journey or a quick one. You need to be in it for the long haul and that is why it is important that you engage in systems and complexity thinking for yourself. No one can do it for you, even if they lead you to believe they can.

Creating the conditions for change using systems and complexity thinking. Spoiler alert….it’s down to you! (with other people’s help to get you started and occasionally to keep you on the right track).

If you are interested in a training session (as a group) then please do get in touch

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Training Courses Available

The following one-day training courses are now available

Both of these training courses require a minimum of 10 people, maximum 20. They are intended for groups of people who work together across a geographical place, and especially for those in public services.

Costs vary, depending upon number of delegates, location and provision of rooms and refreshments. Please get in touch if you are interested in running a session for your organisation/ group of colleagues.

Creating the conditions for change with systems and complexity thinking

Who is this training for?

This training if for anyone who is interested in creating the conditions for change using insights from systems and complexity thinking. It is particularly useful for front line teams and managers involved in system change.

What will I learn?

You will learn about the conditions that are required to make effective change in any situation. You will learn how to look at things from different perspectives, how viable systems work and what features are required in a system to enable system change.

Do I need prior knowledge of systems thinking?

No prior knowledge of systems thinking is required for this course. All concepts will be fully explained.

What will the format of the training be?

This is a highly interactive session using my Systems Thinking Change Wheel and action cards to understand system change. A case study will be used to apply the thinking to, and by prior arrangement, this can be a case study of the ‘place’ in which you work.

There will be some presentation whilst explaining concepts. However, the majority of the day will be group exercises and application of the thinking to the case study. You will identify where conditions might hinder system change and where effort can be injected to help create the conditions to enable system change.

Applying the viable system model

Who is this training for?

This training is for anyone who has an interest in applying the viable system model to a situation. You can be from any kind of work background, as long as you have an interest in the subject matter.

What will I learn?

You will learn the basics of Stafford Beer’s viable system model. You will learn about the five sub-systems of the model and what their functions are. You will also learn how to apply the model to a real-world situation, learning what to look for and how to spot areas for potential improvement in a situation, based on a diagnosis using the model

Do I need prior knowledge of systems thinking or the viable system model?

It does help if you have some knowledge of systems thinking but don’t worry if you don’t. Systems thinking is such a wide field that any key concepts etc will be explained throughout the session. It is important to do this because of the wide range of interpretations that exist.

What will the format of the training be?

There will be some element of presentation when explaining the model. The majority of the day, however, will be your practical application of the model to a given case study. You will undertake a diagnosis of a messy situation, using a number of ‘guides’ that you will be provided with to help you along. It will be a mixture of thinking about certain elements alone and in groups and you will be guided by the trainer throughout.

The case study will be a case study that the trainer has worked on. That way, she can share real insights as to how the model can be applied and what you can look for when trying to identify areas for improvement. It is a case study is from public services. This area has been chosen for its ‘messiness’ which gives opportunities to demonstrate areas for improvement in many places. You do not have to have experience of or a background in public services to understand the case study or undertake the diagnosis. In fact, it can sometimes help if you don’t know much about the situation in the case study.

Other bespoke systems thinking courses are available, which can be designed to meet your needs. Please get in contact to discuss your requirements.

pauline@systemspractitioner.com

Feedback from a previous course:

Viable system model training

Viable System Model Training – Leeds

Out of all the approaches I use, I get asked most often about the viable system model. How do you use it? What does it look like in the real world? How do I apply it to my organisation? How do I apply it to my service? What do I look for when I am diagnosing my situation to see what might be going wrong? I can’t really get to grips with all of the text books, do you have any examples?

There has been a sudden upsurge in interest in the viable system model. Some people are realising that they need to add ‘something else’ to their current approaches to help deal with the complexity of today. In the world of consultancy, it is becoming recognised. In the world of public services, it is used more and more.

It is for these reasons that I have decided to run a 1 x day training course on the viable system model. The session will give an overview of the model and how it works and what to look for in your situation when you are using it. You will be given a real case study to apply the viable system model to. It is a case I have worked on in public services and I’ve done it this way so that I can share the real issues and barriers you might face when using the viable system model. I can also share the insights and what it meant in this particular case.

When is the training and where?

The training is being held in Leeds City Centre, on Friday 22nd March. Details and booking can be found on the Eventbrite site here https://www.eventbrite.co.uk/e/applying-the-viable-system-model-training-tickets-55827383206

I would advise booking sooner, rather than later because there are limited places and booking will close 10 days before the day

 

Who is this training for?

This training is for anyone who has an interest in applying the viable system model to a situation. You can be from any kind of background, as long as you have an interest in the subject matter.

What will I learn?

You will learn the basics of Stafford Beer’s viable system model. You will learn about the five sub-systems of the model and what their functions are. You will also learn how to apply the model to a real-world situation, learning what to look for and how to spot areas for potential improvement in a situation, based on a diagnosis using the model

Do I need prior knowledge of systems thinking or the viable system model?

You do not need any prior knowledge of the viable system model to attend this course. It does help if you have some knowledge of systems thinking but don’t worry if you don’t. Systems thinking is such a wide field that any key concepts etc will be explained throughout the session. It is important to do this because of the wide range of interpretations that exist.

What will the format of the training be?

There will be some element of presentation when explaining the model. The majority of the day, however, will be your practical application of the model to a given case study. You will undertake a diagnosis of a messy situation, using a number of ‘guides’ that you will be provided with to help you along. It will be a mixture of thinking about certain elements alone and in groups and you will be guided by the trainer throughout.

The case study will be a situation that the trainer has actually worked on. That way, she can share real insights as to how the model can be applied and what you can look for when trying to identify areas for improvement. The case study is from public services. This area has been chosen for its ‘messiness’ which gives opportunities to demonstrate areas for improvement in many places. You do not have to have experience of or a background in public services to understand the case study or undertake the diagnosis. In fact, it can sometimes help if you don’t know much about the situation in the case study.

Do I need to do any prior reading for the training?

No, prior reading is not required.

Do I need to bring anything with me on the day?

Just the usual pen and notebook, if you want to make notes and, of course, the willingness and enthusiasm to learn in a friendly and sharing environment.

 

The games we play

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Yes, that’s right, we play games. It isn’t all statistics and theories in this field! The first thing I like to do as a systems practitioner is to appeal to people’s human side. After all, it is people we are dealing with and it is usually them I am trying to help.

Many people in the Western world have a bias towards dogmatism. Therefore, I often find it a good idea to expose this, just so people believe it exists. I don’t mean embarrassing people or putting them on the spot, but showing that we are all very much alike and respond in a very similar way to the stimuli around us. It is easy to fall into our dogmatism “trap,” no matter how much we try to avoid it. So how do we break the habit? We play games, of course! Well, I do anyway; especially if I am delivering training courses. I don’t mean training courses particularly about systems thinking either. You can incorporate systems thinking into any kind of training.

For example, I was asked to deliver quality assurance training in an NHS organisation. Brilliant! What better opportunity. Ensuring quality means you have to have an understanding of the situation you are in and why any failures in quality might have happened. If you are steeped in dogmatism you will inevitably fall into the trap of attributing blame and potentially miss the real reason for the failure. So, I like to open up people’s minds and expose them to the concept of multiple perspectives. “What do you mean, multiple perspectives?” I hear you cry. Yes, multiple perspectives; they really do exist. Our own perspective of something is not necessarily a true reflection of the situation we are observing. It is merely our own view of that situation. The person next to us might very feasibly have a completely different perspective of exactly the same thing. To demonstrate the concept of multiple perspectives I use an exercise from The Systems Thinking Playbook by Linda Booth Sweeney and Dennis Meadows.

bookIt’s the one called, Circles in the Air. I have a lot of fun with it and delight in seeing people walking down the corridor days later with a pen in the air, trying to work out whether they are moving it clockwise or anticlockwise!

 

If you haven’t used this book before, I highly recommend it. There’s even a DVD with it to demonstrate the exercises. It’s quite easy to demonstrate how our brains make lightening quick associations, how we might perceive things differently from someone else and how we are easily guided into misconceptions by our past experiences.

I like to break down these barriers first and show people that we are all human and we all fall into the same traps. It helps to erode the stigma attached to “getting something wrong.” After all, you need humility to apply systems thinking. You have to be willing to challenge yourself. If you want people to come on board, you have to show them they are human and it’s ok to make mistakes. Only then might they be amenable to reviewing their current practice and taking on board new ways of thinking.

Moral of the story – play games, appeal to people’s human side and enjoy it. Applying systems thinking isn’t about being boring and stuffy. For me, it’s about infecting others with your systems thinking bug. And, once they have the bug, I’m pretty sure they won’t want to get rid of it.